Previous incidents

We have re-enabled PayNow payments and error rates are now significantly lower.
We are still monitoring the situation to ensure stability.

The elevated error rate affecting PayNow payments has been fully resolved.
The fix has been applied and our monitoring confirms that transactions are processing normally.

We’re pleased to inform you that the PayNow collections issue has been resolved. Our banking partner identified the root cause and implemented a fix, and transactions are now processing normally.

Shopify payments via HitPay has been resolved. Our systems are stable and transaction success rates are back to normal.

Incident resolved.
The dashboard.hit-pay.com experienced downtime due to a status 500 error. Multiple checks from different regions confirmed the issue, and the incident was acknowledged quickly. After some time, the monitor recovered automatically from the downtime, resolving the issue without any manual intervention.

Incident resolved.
The monitor for dashboard.hit-pay.com went down due to a timeout error, leading to status 503 errors being reported from various regions, including Asia and North America. The issue was resolved automatically shortly after it started, with the monitor recovering within moments for all regions.

Incident resolved.
We experienced a temporary service disruption due to a network connection issue between our application server and database. The issue has been identified and resolved. Services are now operating normally.

Incident resolved.