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Degraded

Elevated error rate for PayNow payments

Sep 29, 2025 at 5:32pm UTC
Affected services
HitPay Services

Resolved
Sep 29, 2025 at 6:29pm UTC

The elevated error rate affecting PayNow payments has been fully resolved.
The fix has been applied and our monitoring confirms that transactions are processing normally.

Updated
Sep 29, 2025 at 6:17pm UTC

We identified the root cause of the elevated error rate affecting PayNow payments and are currently applying a fix.

Some transactions via PayNow may still fail or experience delays during this period. We will provide another update once the fix has been fully deployed and verified.

Created
Sep 29, 2025 at 5:32pm UTC

We are currently experiencing an elevated error rate for PayNow payments. Affected transactions may fail or take longer than usual to process. Our engineering team is actively investigating the root cause and working on a fix.