Previous incidents

The elevated error rates affecting POS and Dashboard have been resolved. All services are now operating normally. Online payments were not impacted during this period. Thanks for your patience.

We have re-enabled PayNow payments and error rates are now significantly lower.
We are still monitoring the situation to ensure stability.

The elevated error rate affecting PayNow payments has been fully resolved.
The fix has been applied and our monitoring confirms that transactions are processing normally.

We’re pleased to inform you that the PayNow collections issue has been resolved. Our banking partner identified the root cause and implemented a fix, and transactions are now processing normally.

Shopify payments via HitPay has been resolved. Our systems are stable and transaction success rates are back to normal.