Incidents reported on status page for HitPay https://status.hitpayapp.com/ https://d1lppblt9t2x15.cloudfront.net/logos/8159ee52e17fbf44745a3f032111efa1.png https://status.hitpayapp.com/ en https://status.hitpayapp.com/incident/709344 Wed, 20 Aug 2025 20:00:00 -0000 https://status.hitpayapp.com/incident/709344#4c50884513c4bdfb950393d38ac3916dd8ee20f9082313eb32d00604b4933580 Shopify payments via HitPay has been resolved. Our systems are stable and transaction success rates are back to normal. https://status.hitpayapp.com/incident/709344 Wed, 20 Aug 2025 17:43:00 -0000 https://status.hitpayapp.com/incident/709344#1cd249e5ffc76134403aac97e8d5c61da5a3c8fcd662e8519979d92dd20923a3 We are currently experiencing issues with HitPay Shopify Payments. Our team is actively investigating the incident, and we will provide updates as soon as more information is available. https://status.hitpayapp.com/incident/620746 Wed, 16 Jul 2025 07:38:40 -0000 https://status.hitpayapp.com/incident/620746#9d37ff77364cbc3531f48aab946ad583a416d3da672158d6a1df314367bdd0d1 Incident resolved. The dashboard.hit-pay.com experienced downtime due to a status 500 error. Multiple checks from different regions confirmed the issue, and the incident was acknowledged quickly. After some time, the monitor recovered automatically from the downtime, resolving the issue without any manual intervention. https://status.hitpayapp.com/incident/620746 Wed, 16 Jul 2025 07:30:58 -0000 https://status.hitpayapp.com/incident/620746#c3d89c8156380ee7d8b9c7f0fc2ca5e9af1fc348ee6cb74050f4653b72f80856 Incident started https://status.hitpayapp.com/incident/620744 Fri, 04 Jul 2025 17:05:08 -0000 https://status.hitpayapp.com/incident/620744#734f62d68b056005cdac7f8377e57c0ae69b6605ab55967bb1c687a27cc413ac Incident resolved. The monitor for dashboard.hit-pay.com went down due to a timeout error, leading to status 503 errors being reported from various regions, including Asia and North America. The issue was resolved automatically shortly after it started, with the monitor recovering within moments for all regions. https://status.hitpayapp.com/incident/620744 Fri, 04 Jul 2025 16:59:40 -0000 https://status.hitpayapp.com/incident/620744#1c39199fa4b142773f7831520c641eee54ffb4ea71af7b841b87a10916770724 Incident started https://status.hitpayapp.com/incident/620743 Fri, 04 Jul 2025 15:54:00 -0000 https://status.hitpayapp.com/incident/620743#5c8a940741689773559a4a1cb5203918bd5ead85857f1f6c6465049bb673d163 Incident resolved. We experienced a temporary service disruption due to a network connection issue between our application server and database. The issue has been identified and resolved. Services are now operating normally. https://status.hitpayapp.com/incident/620743 Fri, 04 Jul 2025 15:43:34 -0000 https://status.hitpayapp.com/incident/620743#3038493e5f9b4f5f13778d4c02c431c87e03776a442f29843c899d7260484e95 Incident started https://status.hitpayapp.com/incident/620742 Fri, 04 Jul 2025 15:25:38 -0000 https://status.hitpayapp.com/incident/620742#9ff3b12670c8ec7e5f068f3f70b073c6cc0bd6f132c0e2ee325b312e5f64bc20 Incident resolved. https://status.hitpayapp.com/incident/620742 Fri, 04 Jul 2025 15:17:40 -0000 https://status.hitpayapp.com/incident/620742#339bdbe03653945a9cc7918dde84faa48e59a0877731347772f829e671af3ed2 Incident started https://status.hitpayapp.com/incident/547104 Thu, 17 Apr 2025 17:01:17 -0000 https://status.hitpayapp.com/incident/547104#a18fc931b1776a8f3414475a101332beb0bc8d7c4a6c52e224fb691933d3c626 Maintenance completed https://status.hitpayapp.com/incident/547104 Thu, 17 Apr 2025 17:01:17 -0000 https://status.hitpayapp.com/incident/547104#a18fc931b1776a8f3414475a101332beb0bc8d7c4a6c52e224fb691933d3c626 Maintenance completed https://status.hitpayapp.com/incident/547104 Thu, 17 Apr 2025 16:43:17 -0000 https://status.hitpayapp.com/incident/547104#40c9f607e32afcbf01720b32bbaa4c3bc82a0450ec97ac3bf88e2146fd9fde44 We are currently undergoing emergency maintenance to address an unexpected issue affecting our systems. During this time, some services may be temporarily unavailable or experience intermittent disruptions. https://status.hitpayapp.com/incident/547104 Thu, 17 Apr 2025 16:43:17 -0000 https://status.hitpayapp.com/incident/547104#40c9f607e32afcbf01720b32bbaa4c3bc82a0450ec97ac3bf88e2146fd9fde44 We are currently undergoing emergency maintenance to address an unexpected issue affecting our systems. During this time, some services may be temporarily unavailable or experience intermittent disruptions. https://status.hitpayapp.com/incident/546086 Tue, 15 Apr 2025 18:10:56 -0000 https://status.hitpayapp.com/incident/546086#bb9c1241107e9ce5c48f32af6f0e1706beb3eb99fce87d4985c5c9d4b8fbc712 Maintenance completed https://status.hitpayapp.com/incident/546086 Tue, 15 Apr 2025 18:10:56 -0000 https://status.hitpayapp.com/incident/546086#bb9c1241107e9ce5c48f32af6f0e1706beb3eb99fce87d4985c5c9d4b8fbc712 Maintenance completed https://status.hitpayapp.com/incident/620738 Tue, 15 Apr 2025 17:57:16 -0000 https://status.hitpayapp.com/incident/620738#a589a705462d8dc5b82a1c2924c2d71b13c6aac96ff3af039df895e697b36714 Incident resolved. The dashboard for hit-pay.com experienced downtime due to a timeout error where no headers were received, followed by a series of 503 errors across different regions. The issue resolved automatically, with the monitors recovering shortly afterwards in Europe, Australia, and Asia. https://status.hitpayapp.com/incident/620738 Tue, 15 Apr 2025 17:55:42 -0000 https://status.hitpayapp.com/incident/620738#35e250cc72994465f5fb8f6004af4e29bc466d77cccc0bfc8963d8ef0aa754a0 Incident started https://status.hitpayapp.com/incident/546086 Tue, 15 Apr 2025 17:50:56 -0000 https://status.hitpayapp.com/incident/546086#00f155af96f34f3ee531d3427d787770496d30ef395da01bd5fa98b5599ad2c4 We are making important infrastructure upgrades to improve the performance and reliability of our services. During this time, some services may be temporarily unavailable. https://status.hitpayapp.com/incident/546086 Tue, 15 Apr 2025 17:50:56 -0000 https://status.hitpayapp.com/incident/546086#00f155af96f34f3ee531d3427d787770496d30ef395da01bd5fa98b5599ad2c4 We are making important infrastructure upgrades to improve the performance and reliability of our services. During this time, some services may be temporarily unavailable. https://status.hitpayapp.com/incident/620737 Sun, 13 Apr 2025 16:03:29 -0000 https://status.hitpayapp.com/incident/620737#0e601f52eafa41d130cc7a3d5094c5d4e62140d28c40899897445ad5184f757d Incident resolved. The issue was caused by the monitor for dashboard.hit-pay.com timing out due to no headers being received, resulting in a downtime. Nitin Muthyala acknowledged and resolved the incident swiftly. https://status.hitpayapp.com/incident/620737 Sun, 13 Apr 2025 16:01:51 -0000 https://status.hitpayapp.com/incident/620737#ddf1fe703f0dac3a1c365c9313fa1c1ba2d37a71c63183c0eb442e76dcd2a2c1 Incident started https://status.hitpayapp.com/incident/620736 Thu, 10 Apr 2025 16:03:36 -0000 https://status.hitpayapp.com/incident/620736#bc6ee95c8eb27d35e43e820d544c429c2418f7841ee5a1a0d887c0209b8ce57c Incident resolved. The dashboard.hit-pay.com was down due to a timeout issue, where no headers were received. This was confirmed from multiple global locations. Nitin Muthyala acknowledged and resolved the incident quickly. https://status.hitpayapp.com/incident/620736 Thu, 10 Apr 2025 16:01:58 -0000 https://status.hitpayapp.com/incident/620736#425f2665a865d04ea18bc8a29c6ba297129f09977be8dd11c6177613feac920d Incident started https://status.hitpayapp.com/incident/532660 Sat, 22 Mar 2025 08:31:00 -0000 https://status.hitpayapp.com/incident/532660#0603d9b998eecf7292a62c162cd84555f93065ebccf515872df2455f80dd29e6 All issues have now been resolved, and normal service has been restored. Thank you for your patience and understanding. https://status.hitpayapp.com/incident/532660 Sat, 22 Mar 2025 08:15:00 -0000 https://status.hitpayapp.com/incident/532660#66a60ba114f965a65ee00f914d214b21f2465eca7eac0f058f60fa03c2916589 High CPU usage, causing delays and timeouts for some of our APIs. Our team is actively resolving the issue to restore normal performance. We appreciate your patience and will provide further updates as soon as possible. https://status.hitpayapp.com/incident/620735 Thu, 13 Mar 2025 16:07:30 -0000 https://status.hitpayapp.com/incident/620735#34ba5cceea14bea035e5f3e4cd5072df9ef95faf06721b14e0672f6ef56517bd Incident resolved. https://status.hitpayapp.com/incident/620735 Thu, 13 Mar 2025 16:01:55 -0000 https://status.hitpayapp.com/incident/620735#f35c8024021c830c598f4f2b2cebe741128db339db6b57c16ff1c0c479f1d5ae Incident started https://status.hitpayapp.com/incident/620734 Wed, 26 Feb 2025 16:05:47 -0000 https://status.hitpayapp.com/incident/620734#b459dd118efa5f2f5a4cbff2f0726e5951f235d550ca7a1fa6964abd4a4fc346 Incident resolved. Dashboard.hit-pay.com experienced a downtime issue due to timeouts with no headers received. The problem was acknowledged and resolved by Nitin Muthyala, with monitors recovering in all affected regions. The incident was then automatically marked as resolved. https://status.hitpayapp.com/incident/620734 Wed, 26 Feb 2025 16:02:12 -0000 https://status.hitpayapp.com/incident/620734#519c7b52f9c04b58e0074be166929d72e782c36e182a12993f17a671f9671b4d Incident started https://status.hitpayapp.com/incident/515006 Tue, 18 Feb 2025 17:28:19 -0000 https://status.hitpayapp.com/incident/515006#425a2012877f4266d21a16daf63c25b07231d1d29d320dbd19abbbba3e5e95db Maintenance completed https://status.hitpayapp.com/incident/515006 Tue, 18 Feb 2025 17:18:19 -0000 https://status.hitpayapp.com/incident/515006#a8b1ac614d0654348d94f5547c7483447fc62ed9b2a2607d2d00ee9ca7b1c1ea HitPay will be undergoing scheduled maintenance to update our servers. During this time, some services may be temporarily unavailable. We appreciate your patience and will be back shortly!" https://status.hitpayapp.com/incident/620733 Wed, 04 Dec 2024 17:47:33 -0000 https://status.hitpayapp.com/incident/620733#876de711326d7562cc90017e3b165c3cd76d9be675d36fdaed412b6566878a4e Incident resolved. The dashboard hit-pay.com was down due to a timeout, with no headers received. The issue caused status 502 errors and timeouts across multiple regions. The monitor recovered automatically in all regions, and the incident was resolved after confirming stability. https://status.hitpayapp.com/incident/620733 Wed, 04 Dec 2024 17:38:59 -0000 https://status.hitpayapp.com/incident/620733#d8b08b50f29b2fce2ae8d9b164316bcbe1c78cbb343588aed957f402471e0b23 Incident started https://status.hitpayapp.com/incident/620732 Mon, 02 Dec 2024 21:10:26 -0000 https://status.hitpayapp.com/incident/620732#94e9af50371d7d75a665d07bb628c90db4d0399fa01394c92df2289f73474b87 Incident resolved. The dashboard.hit-pay.com faced a downtime incident due to a timeout issue where no headers were received. After being acknowledged by Nitin Muthyala, the monitors began recovering across different regions and the incident was resolved shortly after by Nitin. https://status.hitpayapp.com/incident/620732 Mon, 02 Dec 2024 21:07:47 -0000 https://status.hitpayapp.com/incident/620732#fa2863dcd5cc7056c1f9019af0ce0bf1eaf2f0cad077f335449a980d6dea0187 Incident started https://status.hitpayapp.com/incident/620731 Thu, 21 Nov 2024 05:44:13 -0000 https://status.hitpayapp.com/incident/620731#80efde29a99e1a2c522051d9c6f41bc15015d475855f4a888eb2249be696855d Incident resolved. Dashboard.hit-pay.com experienced a status 502 error, causing it to go down. The issue affected regions in Asia, Australia, and North America, but all monitors recovered shortly afterward, and the incident was resolved automatically. https://status.hitpayapp.com/incident/620731 Thu, 21 Nov 2024 05:32:06 -0000 https://status.hitpayapp.com/incident/620731#cf0e3136adfaceed90990c9a1af398e354c7ff6aa326f2e050aa83cc5e80cd7f Incident started https://status.hitpayapp.com/incident/620730 Wed, 20 Nov 2024 21:12:55 -0000 https://status.hitpayapp.com/incident/620730#b8410f003184a5d585cc4a5cf7e31342a9bf60f77a7bdaf780ea1de312c6298b Incident resolved. The monitor for dashboard.hit-pay.com went down due to a timeout while receiving the body. The incident affected North America, Europe, and Asia simultaneously. The issue resolved itself automatically shortly after the timeout errors were detected, and the monitor recovered across all affected regions without further intervention. https://status.hitpayapp.com/incident/620730 Wed, 20 Nov 2024 21:07:18 -0000 https://status.hitpayapp.com/incident/620730#16d09e2e85011b33a86a165a6550dc4e367637a264f21a825f8f8baa1ea71907 Incident started https://status.hitpayapp.com/incident/620729 Wed, 20 Nov 2024 17:54:33 -0000 https://status.hitpayapp.com/incident/620729#ade7703fec56cd5e0a9d6c800d90b04fab22017cbc9f4bc50bd95cb98c49fded Incident resolved. https://status.hitpayapp.com/incident/620729 Wed, 20 Nov 2024 17:42:26 -0000 https://status.hitpayapp.com/incident/620729#af4b45c1260030bbbbda6244f6b2cf8bca39c0f8122cfd296a23e80eed50b778 Incident started https://status.hitpayapp.com/incident/620728 Wed, 20 Nov 2024 17:36:42 -0000 https://status.hitpayapp.com/incident/620728#cfbc13e6d73b953433ca12c4e8064c05e3eadfb3af010482c5900cb1c9119781 Incident resolved. https://status.hitpayapp.com/incident/620728 Wed, 20 Nov 2024 17:27:27 -0000 https://status.hitpayapp.com/incident/620728#8bef9a85393b8155b868ecd5cad0e52f212deca9be4accaf42f8de6e6ef73c9a Incident started https://status.hitpayapp.com/incident/620727 Sun, 15 Sep 2024 21:12:24 -0000 https://status.hitpayapp.com/incident/620727#d5ab85fa4affba3b37dde651ba7391890d9ef61e6aed24a8982f83f7f6abcda3 Incident resolved. https://status.hitpayapp.com/incident/620727 Sun, 15 Sep 2024 21:06:18 -0000 https://status.hitpayapp.com/incident/620727#a0b93a73d16166d82699e6b3e34ad9cf7bc0aca4c123d91c61eb205fbd89b1b4 Incident started https://status.hitpayapp.com/incident/620726 Tue, 18 Jun 2024 21:12:24 -0000 https://status.hitpayapp.com/incident/620726#52e5cc25b2a7e4a79f6ca495769c9315f53116befa76d4faf488857f10fec723 Incident resolved. The dashboard at hit-pay.com went down with a status 520 error, affecting regions in Europe, North America, and Australia. The monitors recovered after a few minutes, and the incident was resolved automatically. https://status.hitpayapp.com/incident/620726 Tue, 18 Jun 2024 21:06:21 -0000 https://status.hitpayapp.com/incident/620726#2804db22bb5ba930ed12baa82741df9e18f70aff94a2a0875feca31c21c38b8d Incident started https://status.hitpayapp.com/incident/292847 Mon, 27 Nov 2023 16:50:00 -0000 https://status.hitpayapp.com/incident/292847#d9a7f5af8256e02edab48be338538f5e99a70237cb8712a596309a7b486d670c Maintenance completed https://status.hitpayapp.com/incident/292847 Mon, 27 Nov 2023 16:33:00 -0000 https://status.hitpayapp.com/incident/292847#344b72421de7ac478169204b003750277e7e78fd6969c04199179840f668bfb0 Performing scheduled maintenance to improve services. The system will be temporarily unavailable for approximately 15 minutes. Your patience and understanding are greatly appreciated during this brief downtime. https://status.hitpayapp.com/incident/268277 Wed, 04 Oct 2023 16:48:00 -0000 https://status.hitpayapp.com/incident/268277#9056de8732a9ae51dadcf0baecd62bc36a0318acc706e689fb48ec2f61ec01cc Maintenance completed https://status.hitpayapp.com/incident/268277 Wed, 04 Oct 2023 16:19:00 -0000 https://status.hitpayapp.com/incident/268277#7ab6af067e95cdbf2376af5aaadfd6160ddb665b97d8704a6b30e285c67d3f35 This upgrade is essential to enhance the performance, security, and reliability of our services to serve you better. We apologize for any inconvenience this may cause and appreciate your patience and understanding.